Refund policy

Return & Refund Policy

Last updated: October 21, 2026

Thank you for shopping with Mozi & Sons Textiles, INC. We take pride in providing quality fashion, bridal, and specialty fabrics. Please review our return and refund policy before placing your order.

1. Returns and Final Sale Items

Due to the nature of fabric sales, we do not accept returns or exchanges for change of mind, including purchases involving:

Fabric sold by the yard or cut to order
Fabric purchased in wholesale quantities or full rolls
Fabric ordered in the wrong color, quantity, or style by the customer

We strongly encourage customers to review product descriptions, widths, compositions, and color options before purchasing. For color-sensitive projects, we recommend ordering swatches whenever available.

Colors may vary slightly due to screen settings, lighting, and production dye lots. Such variations do not automatically constitute a product defect.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email moziandsonstextiles@gmail.com with:

Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect merchandise

Please retain the original merchandise and packaging until we have reviewed your request.

We will evaluate the issue and determine an appropriate resolution, which may include a replacement, refund, or another remedy, depending on the circumstances and applicable law.

Where a return is required because of our fulfillment error or a verified product defect, we will provide return instructions and cover reasonable return shipping costs.

3. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests may be accommodated before an order has been processed or the fabric has been cut. Once fabric has been cut, prepared, or shipped, cancellation may no longer be possible, except as required by applicable law.

4. Wholesale and Special Orders

Wholesale purchases, special orders, and other individually negotiated transactions may be subject to additional written terms agreed upon before purchase.

5. Refunds

If a refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may vary depending on your bank or payment provider.

If you have not received an approved refund within a reasonable period, please contact us.

6. Customer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws, including rights relating to defective, incorrectly described, or undelivered merchandise.